At Stefan Summit, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains how we handle deliveries worldwide.
Shipping Locations
We proudly ship orders worldwide. Please ensure your delivery address is accurate and complete at the time of purchase to avoid delays or failed deliveries.
Processing Time
Orders are typically processed within 2–4 business days after confirmation. During peak seasons, sales, or holidays, processing times may take longer.
Delivery Time
Delivery times vary depending on your location. Estimated shipping times are:
Local/Regional Deliveries: 5–10 business days
International Deliveries: 10–20 business days
Please note that delivery times may be affected by customs clearance, courier delays, or unforeseen circumstances beyond our control.
Shipping Charges
Shipping fees, if applicable, will be displayed at checkout before you confirm your order. In some cases, free shipping promotions may apply.
Cash on Delivery (COD)
Stefan Summit accepts Cash on Delivery (COD) as the only payment method. Customers must pay the full amount at the time of delivery. Please ensure someone is available to receive and pay for your order at the provided address.
Order Tracking
Once your order is shipped, you may receive tracking details (if available) via email or SMS. Tracking availability may vary depending on your location and shipping provider.
Customs and Duties
For international deliveries, customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.
Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address, refusal to pay (COD orders), or unavailability of the customer, the order may be returned to us. Re-shipping charges may apply.
Damaged or Lost Packages
If your package is damaged or lost during shipping, please contact us immediately at [email protected]. We will investigate and work with the courier to resolve the issue.
Contact Us
For any questions regarding shipping, please contact us at:
Email: [email protected]