At Stefan Summit, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something is not right with your order, we are here to help. This policy explains how returns and refunds are handled.
Eligibility for Returns
Items must be returned within 7 days of receiving your order.
Products must be unused, undamaged, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain items such as personal-use gear or hygienic products may not be eligible for return for safety reasons.
Non-Returnable Items
Items damaged due to misuse, negligence, or normal wear and tear.
Items not in their original condition or missing parts.
Any item returned after the 7-day window.
Return Process
Contact us at [email protected] within 7 days of delivery, providing your order details and reason for return.
Our team will review your request and provide instructions for the return process.
Customers are responsible for shipping costs unless the return is due to our error ( defective or incorrect product).
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with supporting details or photos.
Exchanges
Exchanges are only allowed for the same product or an item of equal value, subject to stock availability.
Contact Us
For any questions about our Returns & Refund Policy, please contact us at:
Email: [email protected]